Privacy policy

Last updated: October 28, 2026

KOLL Living operates this shop and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). KOLL Living is powered by Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use or disclose your personal data when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. If our Terms and Conditions conflict with this Privacy Policy, this Privacy Policy takes precedence regarding the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use and disclosure of your data as described here.

What personal data do we collect or process?

“Personal data” means information that identifies you or another person, or can be directly linked to you. It does not include information collected anonymously or anonymised so that you cannot be identified or linked to it. Depending on how you interact with the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal data, including inferences drawn from that data:

• Contact details, including your name, postal address, billing address, delivery address, telephone number and email address.
• Financial data, including credit and debit card numbers, financial account numbers, payment card and financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including your username, password, security questions, configurations and settings.
• Transaction information, including the items you view, add to your basket or wish list, buy, return, exchange or cancel, and your past transactions.
• Communications with us, including information you provide when contacting us, for example when submitting a customer support request.
• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you use or browse them.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us or otherwise provide your personal data.
• Automatically through the Services, including from your device, when you use our products or Services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to enable certain technologies and when they collect or process personal data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• Providing, personalising and improving the Services. We use your personal data to provide the Services. This includes fulfilling our contract with you, processing payments, fulfilling orders, saving your configurations and the items you are interested in, sending account notifications, creating, maintaining and managing your account, arranging delivery, facilitating returns and exchanges, enabling reviews, and providing a personalised shopping experience, for example by recommending products based on your purchases. This may also include using your personal data to better personalise and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising, for example to send messages by email, text message or post and to display online adverts for products or services on the Services or other websites, including based on items you previously bought or added to your basket and other activity relating to the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against potentially fraudulent, unlawful, unsafe or malicious activity, protect public safety and keep our Services secure. If you use the Services and register an account, you are responsible for protecting your login details. We strongly recommend that you do not share your username, password or other login credentials with anyone else.
• Communicating with you. We use your personal data to provide customer support and effective Services, respond promptly to your enquiries and maintain our business relationship with you.
• Legal purposes. We use your personal data to comply with applicable law or respond to lawful proceedings, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential breaches of our terms or policies or enforce them.

How do we disclose personal data?

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• To Shopify, vendors and other third parties who provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfilment and delivery.
• We disclose personal data to business and marketing partners who provide marketing services and display advertising to you. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners use your data under their own privacy policies. Depending on where you live, you may have the right to ask us not to share information about you for targeted advertising and marketing based on your online activity across different merchants and websites.
• When you ask us or otherwise consent to our sharing certain information with third parties, for example to deliver products to you, or when you use social media widgets or login integrations.
• We disclose personal data to our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services to provide and improve them. Data you submit through the Services is shared with Shopify and third parties, who may be in countries other than your country of residence, to provide and improve the Services. To protect, grow and improve our business, we also use certain enhanced Shopify features that draw on data and information from your interactions with our shop, other merchants and Shopify. To provide these features, Shopify may use personal data collected through those interactions. In these circumstances, Shopify is responsible for processing your personal data, including responding to requests to exercise your rights regarding the use of your data for these purposes. For more about how Shopify uses your personal data and your rights, see the Shopify Consumer Privacy Policy . Depending on where you live, you can exercise certain rights regarding your personal data through this link to the Shopify privacy portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, review their privacy and security policies and other terms. We do not guarantee, and are not responsible for, the privacy or security of those sites or the accuracy, completeness or reliability of their information. Information you share in public or semi-public spaces, including on third-party social networking platforms, may be visible to other users of the Services or those platforms without restrictions on its use by us or a third party. Including these links does not mean that we endorse the platforms’ content, owners or operators unless expressly stated in the Services.

Children’s data

The Services are not intended for children, and we do not knowingly collect personal data from children below the age of majority in your country. If you are the parent or guardian of a child who has provided us with personal data, contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we have no knowledge that we “share” or “sell” personal data of individuals under 16, as those terms are defined by applicable law.

Security and retention of your data

No security measures are perfect or impenetrable, so we cannot guarantee “perfect security”. Information you send us may also be at risk during transmission. We recommend that you avoid insecure channels when sending sensitive or confidential information to us.

How long we keep your personal data depends on various factors, including whether we need it to manage your account, provide Services, meet legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below regarding your personal data. These rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse a request as permitted by law.

• Right of access. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to ask us to delete the personal data we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal data we hold about you.
• Right to data portability. You may have the right to receive a copy of the personal data we hold about you and, in certain circumstances and subject to exceptions, ask us to transfer it to a third party.
• Managing communication preferences. We may send you marketing emails. You can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send non-marketing emails, such as messages about your account or orders you have placed.

You can exercise these rights where indicated in the Services or by contacting us using the details below. For more about how Shopify uses personal data and your rights, including rights relating to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. You may appoint an authorised agent to submit requests on your behalf in accordance with applicable law. Before accepting a request from an agent, we require proof of their authority, and you may need to verify your identity directly with us. We will respond promptly in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal data, contact us using the details below. Depending on where you live, you may appeal our decision by contacting us using those details or submit a complaint to the relevant data protection authority. A list of the competent data protection authorities in the European Economic Area is available. To view it, click here.

International transfers

We may transfer, store and process your personal data outside your country of residence.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised policy on this website, update the “Last updated” date and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, contact us by phone at , by email at daniel.koll@koll-living.de or by post at Daniel Koll Handelsagentur, Lise-Meitner Str. 7, 25746 Heide, Germany. For the purposes of applicable data protection law, we are the controller of your personal data.