Cancellation & returns

You can notify us of your cancellation by email or post. You do not need to provide photos or give a reason.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the day on which you, or a third party nominated by you who is not the carrier, take possession of the last consignment or item.

To exercise your right of withdrawal, you must inform us (Daniel Koll Handelsagentur, Lise-Meitner-Str. 7, 25746 Heide, Germany, info@koll-living.de) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post, fax or email. You may use the model withdrawal form below, but this is not compulsory.

To meet the withdrawal deadline, it is sufficient to send your notification before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days after we are informed of your decision to withdraw. We will use the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You must send the goods back or hand them over to us without undue delay and no later than fourteen days after the day on which you inform us of your withdrawal. The deadline is met if you send the goods before that fourteen-day period expires.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exclusions from the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose production is determined by an individual choice or decision by the consumer, or which are clearly personalised; or for the supply of goods that are liable to deteriorate or expire rapidly.

Model withdrawal form

If you wish to withdraw from the contract, you may complete and return this form.

To Daniel Koll Handelsagentur, Lise-Meitner-Str. 7, 25746 Heide, Germany, email: info@koll-living.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the sale of the following goods (*) / provision of the following service (*):
________________________________
Ordered on (*) / received on (*): ________________________________
Name of consumer(s): ________________________________
Address of consumer(s): ________________________________
Signature of consumer(s) (only if sent on paper): ________________________________
Date: ________________________________

(*) Delete as appropriate.